Frequently Asked Questions

To participate in this promotion you will need to provide us with the following details:

  • Name
  • Email Address
  • Telephone Number

Upon successful validation of your claim we will send you a discount code redeemable at Best Buy against a new Microsoft Office 365 or Office 2016 purchase. Your discount code will be sent to the email address nominated during your online claim submission.

For further details on how to submit your online claim click here.

You can redeem a maximum of one $20 discount code per purchase and a maximum of two $20 discount codes per household may be claimed.
Your $20 discount code is only redeemable at Best Buy either online or instore. For further information please see Terms & Conditions.
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, or you can also check the status of the claim on the home page of this website.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. You can also check the status of your claim on the home page of this website.

Please refer to the email we have sent you, it may be that the details were not sufficient to process your claim.

Common reasons for Missing Documents:

  • Incorrect information was provided
Your discount code will be emailed to you within 24 hours of successful claim validation.
Upon successful validation of your claim, your discount code will be emailed to the email address entered during your online claim submission.

If you have received an email to confirm approval of reward, please check your junk or spam folder.

Please visit https://support.microsoft.com/en-us/contactus for full contact details.

Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 1-202-733-6723

Lines are open Monday to Friday 9.00am to 5.00pm.

Track Your Claim

Track the progress of your claim by entering your claim ID